ORDER, TAXES, SHIPPING, & RETURNS
Ordering through peyotebird.com is easy and safe. First, choose the item you like and when you are on that item’s detail page, click "Add to Cart” to add the product you wish to purchase to your Shopping Cart.
Once you have added the item, you may continue browsing and add more products. Or, you may click “Check Out” at the top right of the page to review your shopping cart items and totals.
Then proceed to follow the instructions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information. If you have any questions, please contact us for further assistance.
Orders will be processed within 24 hours, Monday through Friday. Orders received after 3pm MST will be processed on the following day.
Special orders may take up to three weeks to complete. Web discounts may not be applied to special orders.
New Mexico online orders
Sales tax is automatically applied to your Peyote Bird order if you are ordering from New Mexico.
Non - New Mexican orders
We do not collect tax and/or duties for any other states in the U.S.
Protecting your personal and payment information is a priority for us.
We have installed a Special Security Certificate incorporating SSL technology, an encryption tool, to protect the security of your online order information. We also use firewall technology, password controls and other technological and procedural safeguards in maintaining the security of the Site. Although we have implemented the above security measures for the Site you should be aware that 100% security is not possible on ANY website.
ONLINE CREDIT CARD PAYMENTS
The Peyote Bird Online Boutique accepts the following credit cards for online purchases:
The total U.S. dollar amount of your order will be charged at the time your card is approved when you submit your order online. If the order is processed successfully, you will receive an email confirmation with the order number.
If the system tells you the card charge was declined, it could be for a number of reasons (see below). The order will not be completed unless the card is charged successfully.
If the amount charged exceeds your credit limit, your order will be automatically canceled.
Troubleshooting Credit Card Payment Errors
If your card is new or recently reissued, make sure it has been activated.
Please double-check the card type (for example: Visa), the account number and the expiration date.
Remove dashes or spaces from the account number.
Please enter your name and billing information exactly as it appears on your credit card statement. When you enter your name, please also include your middle initial if it is also printed on your credit card.
Should you continue to have problems after entering your correct information, call the card issuer's customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your purchase.
The card security code is a unique three or four digit number printed on the back of your card, in addition to the account number.
Peyote Bird Online Boutique does not require a signature of an adult over the age of 18 upon delivery.
Customers will receive a tracking number within a maximum of 48 hours of purchase , excluding weekends.
Peyote Bird online boutique does offer shipping to PO Box; however you must select USPS shipping option as shipment by any other option is not available to PO Boxes.
UPS Ground is a flat fee of $10 for domestic orders only. (Does not include Hawaii or Alaska.)
Typically a standard delivery takes 4-6 business days. However, it may vary of shipping carrier and shipping distance. It is not guaranteed against acts of nature or third party shipper error.
Expedited shipping is available at additional cost.
These options will be available and calculated at final check-out.
The Peyote Bird Online Boutique accepts online orders for international shipment. Customers must select international shipping option or their order will be canceled and refunded. It is the customers responsibility to cover all duty fees and taxes for international purchases.
Please allow up to 48 hours for international orders to be processed, excluding weekends.
*Shipments to Hawaii must be shipped as international*
If this is your first purchase on the website you will have the option to create an account with us, using your email address. You will also be asked to create a password.
Register with the Peyote Bird Online Boutique for the most convenient shopping experience. Once you register, you can check out faster, access your order history, track new orders and save products to your wish list. Register or sign in here.
You must keep your password confidential and must not disclose it to anyone. To retrieve your password, please go to the “My Account” section and simply click the “Forgot Password” link. Please enter the email address you used to sign into your account and a temporary password will be sent to that email address.
Order Status & History
Registered customers: Please sign in to access web order status and history.
Guest customers: Non-registered customers do not have online access to order status and history. You may request information by email or by phone.
Please provide the order confirmation number displayed after placing your order so we can respond quickly and accurately.
To protect our customers against fraud, we will verify all billing and delivery addresses before we ship any online orders. If your billing and delivery addresses do not match, we may require additional information to process your order.
All returns must be made within seven days of delivery.
Shipping costs must be covered by the individual and all product must be unworn and undamaged for a refund. If damage is found, Peyote Bird Designs will send the item back without refund.
Custom order returns will be handled on a case by case basis.